Sales conditions
PREAMBLE
Travel Stadium SAS (hereinafter "Travel Stadium") is a company incorporated under French law, with a capital of €30,000, whose head office is located at 255 rue Cornaline – 13510 Eguilles
We invite you to read carefully and in their entirety these General Terms and Conditions of Sale which define the terms and conditions under which Travel Stadium markets the Gift sets, as a business provider, as well as the Conditions of Use of the Site.
Acceptance of these conditions is essential before performing any of the following actions: acquiring, receiving or using a Gift Set on the Site. By carrying out one or other of the actions mentioned above, you therefore signify your unreserved acceptance of these conditions in their entirety.
0.1 : DEFINITIONS
Gift set(es) refers to the concept of Gift sets named, developed and operated by Travel Stadium under the Wonderbox Connect brand.
The Gift set is composed of the following elements:
- A voucher, which allows you to benefit from the service included in the box, the latter being specified on each box.
- A brochure presenting the entire Wonderbox Connect offer
- A box in which all these elements are packaged
For certain references are also added:
- An official club scarf (or other official product) in the form of a voucher redeemable at the club shop
- Other elements or services in the form of a voucher
Travel Stadium reserves the right to complete the list of Gift sets (Wonderbox Connect) or to cease their distribution at its sole discretion and at any time.
0.2 : SCOPE OF THESE GENERAL CONDITIONS OF MARKETING
You are offered online Gift sets developed by Travel Stadium under the URL : https://www.wonderbox-connect.com/.
The purchase of a Gift Set is reserved for users who have previously read the General Conditions in their entirety by clicking on the hypertext link provided for this purpose and who have accepted them by ticking the appropriate box. Without this acceptance, the continuation of the ordering process is technically impossible.
Consequently, the finalization of the ordering process on the Site implies express acceptance by the user of these General Terms and Conditions of Sale.
These conditions apply to the exclusion of all other conditions, in particular those in force for boxes distributed in stores.
These General Terms and Conditions of Sale are valid from June 17, 2025.
Travel Stadium reserves the right to modify these General Conditions at any time, without notice, it being understood that such modifications will not apply to orders previously accepted and confirmed by Travel Stadium.
Any customer declares to have the legal capacity in accordance with article 1124 of the Civil Code to contract and use the Site in accordance with the General Conditions of Marketing and Use of the Site.
You can place your Gift Set orders online on the Site https://www.wonderbox-connect.com/.
You must be of legal age to place an order.
The procedure for placing orders on the Site includes the following steps :
- Selection on the Site of a Gift Set;
- Following this selection, a summary showing the choice and the total price of the Gift Set selected, your contact details, any shipping costs, your method of payment, will allow you to check the details of your order and thus make changes. necessary, before the final registration of your order;
- Your order will only be registered at your last validation.
- In the event of payment by credit card, this "second click" will correspond to the moment of registration of your bank details. However, your contract will only be definitively concluded after acceptance of payment by your bank;
- From the final validation of your order, we will send you an e-mail confirming your order summarizing all the elements relating to it. By printing and/or keeping this e-mail, you will have a means of proof attesting to your order.
1.2 - FRAUD PREVENTION :
In the context of its fraud prevention policy, Travel Stadium reserves the right, following any order, to request from you any justificatory documents in order to be able to validate their order. In this case, you will receive an email informing you that your order has been made the subject of verification and you will then be invited to forward the justificatory documents necessary for its validation. If you fail to reply to a request of this type within a timeframe of 2 days following the request made by Travel Stadium, this will automatically lead to the cancellation of the order concerned, without you having the possibility of making any subsequent claim on this score.
Reselling tickets, obtained through the Wonderbox Connect Gift Set, to others may be subject to resale restrictions, either under the law, or due to the commercial conditions of the ticket issuer. This may include a formal prohibition, or restrictions, such as the requirement to resell through specific platforms or the prohibition of resale above the ticket's face value.
The purchase of any Wonderbox Connect Gift Set outside the Travel Stadium’s Website or official distribution network is under your sole responsibility and is at your own risk. Travel Stadium reserves the right to deactivate these Wonderbox Connect Gift Set if they come under suspicion and/or if any criminal offence is detected, such as fraud, concealment of stolen goods, swindles. This deactivation may not under any circumstances give rise to the payment of compensation for you / its buyer or its beneficiary. The customer accounts involved in suspected or proven violations will also be blocked temporarily or definitively.
By using their gift voucher, the Beneficiary accepts the application of the general terms of use applicable to them.
2.1 How to Use My Gift Voucher? :
The validity period of a gift voucher dedicated to a single partner is twelve months from the date of purchase. For the rest of the catalog, the validity period of gift vouchers marketed before May 1, 2025, is twenty-seven months after the purchase date of the gift voucher.
Gift vouchers marketed from May 1, 2025, have a validity period of twenty-seven months after the purchase date of the gift voucher. Additional charges not included in the price of the Box may apply, such as:
- The tourist tax, which may be requested by the Partner from the Beneficiary on the day of the Service (from 0.20 Euro to 4.20 Euro per person per night or, for unclassified accommodations, a percentage of up to 5% per person per night).
- Any other local tax, such as the departmental tax, regional tax, etc.
- Indicate directly in the area provided for this purpose, the card number, its validity date, as well as its control code located on the back of the card.
- The full amount of the order will be debited from the bank card on the day of the order.
- Travel Stadium reserves the right to suspend any processing of the order in the event of refusal of payment authorization by your bank.
- The Site allows you to transmit your bank details in a confidential and secure manner, when placing your order (secure entry by SSL encryption).
- Or, cancel your order. You will then be reimbursed for all the sums paid, within 14 days at the latest;
- Or benefit from an exchange of Gift Sets.
- Same day dispatch (if working days) for orders made before 2:00 p.m.
- Next day shipping (if working days) for orders made after 2:00 p.m.
- Same day dispatch (if working days) for orders made before 2:00 p.m.: next day delivery before 1:00 p.m. (except weekends)
- Next day dispatch (if working days) for orders made after 2:00 p.m.: delivery the next day before 1:00 p.m. (except weekends)
- Delivery by letter followed: €3.90 for 1 box / €5.90 for 2 boxes and more
- Delivery by Chronopost: €15
- either by email: : customerservice.uk@wonderbox-connect.com
- either through our Website https://www.wonderbox-connect.com/ by referring to the "Help" section
- has a period of two years from the delivery of the property to act;
- can choose between repairing or replacing the good, subject to the cost conditions provided for in article L. 211-9 of the consumer code;
- is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 months following the delivery of the goods.
Your gift voucher corresponds to a credit redeemable only on www.wonderbox-connect.com, giving you access to the associated activities. This gift voucher may provide access to additional activities or higher-tier activities, subject to an additional charge payable by the Beneficiary.
The characteristics and availability of the services to which your gift voucher entitles you will depend on the reception capacity, the number of seats required, seasonal fluctuations, how far in advance you book, the requested dates, the destination chosen and the dynamic pricing applied by our partners, and may be subject to price supplements. Travel Stadium cannot be held responsible for any unavailability on the chosen date. Thus, the number of included places may vary according to our partners' pricing, the event, the date, and the chosen category.
If the partner's rates change, the price difference may be charged to the user at the time of booking. Travel Stadium cannot be held responsible for any unavailability on the chosen date.
Only the presentation of the electronic ticket received by email to the Partner by the Beneficiary grants access to the service included in the box. In case of non-use, loss, theft, or destruction of the electronic ticket (email)/PDF or the voucher, neither the purchaser nor the final user can claim a refund or compensation of any kind.
This gift voucher is exchangeable or renewable under certain conditions, which can be consulted on www.wonderbox-connect.com in the Assistance tab.
2.2 What Are the Terms for Providing My Service? :
Some activities are only accessible under certain conditions (physical, meteorological, technical, or others). Some activities are reserved for adults or may be contraindicated for pregnant women. Partners reserve the right to refuse the requested service or to postpone the reservation if the required conditions are not met.
The provision of the service is subject to the specific conditions of the selected partner. For security reasons, no change of reservation by the user will be accepted. Furthermore, in case of cancellation of the event, the gift voucher can be used again for a new date.
The Services do not include transportation to the meeting place with the selected partner or the Internet subscription when selecting your service on www.wonderbox-connect.com. In case of on-site ticket collection, the ID of the person who made the reservation will be valid.
The classification, content of the services, and the list of partners are valid on the day of printing the boxes. These are subject to change and are regularly updated, consultable on www.wonderbox-connect.com. The visuals and offers presented are for illustrative purposes and do not systematically represent the offers contained in the box.
3.1 : PRICE
The prices of the Gift Sets, displayed on the Site, are those in force on the day of the order.
The shipping costs, defined in article 6.4, applied for the delivery of the Gift Sets are not included in the price of the giftset, unless expressly mentioned by Wonderbox Connect.
3.2 : PAYMENT CONDITIONS
This gift voucher can be exchanged for the service included in the box, the latter being specified on each box.
The payment of the order will be made exclusively by bank card according to the following methods:
When purchasing a Gift set on the Site, under the terms of Article L.221-18 of the Consumer Code, you have a period of 14 (fourteen) clear days to exercise your right to withdrawal without having to justify reasons, nor to pay penalties, with the exception of return costs.
Once the box has been used, this right of withdrawal does not apply to reserved tickets. These are neither cancellable nor exchangeable.
Return costs will be your responsibility. Only Gift Sets returned on time and in perfect condition can be refunded.
The Gift Sets must be returned to the following correspondence address:
Customer Service Wonderbox Connect – Travel Stadium
255 rue Cornaline – 13510 Eguilles
Any return made in accordance with the conditions of this article will give rise to a refund of all sums paid (excluding return costs), at the latest within fourteen (14) days from the nearest of the following two dates: (i) receipt by Travel Stadium of the Gift set in perfect condition or (ii) transmission to Travel Stadium of proof of shipment of the Gift Set in perfect condition.
To exercise the right of withdrawal, you must notify us of your decision to withdraw by means of an unambiguous statement (eg letter sent by post, fax or e-mail). You can also use the model withdrawal form accessible via the following link: withdrawal form
You are expressly informed that, except for manifest error of which you would provide proof, the data stored in the databases of Travel Stadium have probative value with regard to orders placed.
Data on computer or electronic media stored regularly constitute admissible and enforceable evidence in the same terms and with the same probative force as any document that would be received and stored in writing.
6.1: AVAILABILITY OF Gift SetES
The Gift Sets are products produced in limited quantities, on the one hand because of the limited reception capacities of the Partners and on the other hand because of the limited period of validity in time of the Gift Sets.
In the event of a temporary or permanent stock shortage, the Customer will be informed of this unavailability because the order cannot be completed in this format.
In the event of product availability, Travel Stadium SAS undertakes to honor any Wonderbox Connect order from the Customer.
If an order cannot be fulfilled due to out of stock, you have two options:
6.2: PLACE OF DELIVERY
Travel Stadium only ships Gift Sets in Metropolitan France.
The Gift Sets will be delivered to you at the address you indicated when entering your order. Travel Stadium cannot therefore be held liable for any reason whatsoever in the event of absence on your part during the delivery of the Gift Set or in the event of an input error, on your part, during the placing the order. It will be your responsibility to contact Travel Stadium under the conditions set out in Article 11.
6.3: DELIVERY METHOD AND DELIVERY TIME
The delivery will be made by letter followed or Chronopost, according to the wishes of the buyer. You will receive an email confirming shipment of your order. If you have chosen the Chronopost delivery method, your carrier tracking number will be indicated on the mail, allowing you to follow the delivery of your order. Unless otherwise stated on the site, the shipping times will be as follows:
In letter followed
By Chronopost
This information is communicated by Chronopost and is sent to you for information purposes only. However, in the event of manifest delay, Travel Stadium undertakes to implement any useful action in order to control and then resolve any malfunction of the transport service.
6.4: SHIPPING COSTS
The shipping costs are fixed and are invoiced in addition to the price of the Gift Sets as follows:
7.1: RESERVATIONS TO MAKE TO THE CARRIER FOR DAMAGES OR MISSINGS
Any Gift Set delivered must be carefully checked by the Customer and any reservations made on the carrier's slip in the event of partial or total deterioration.
The Customer must also indicate and justify, to the carrier, his reservations by e-mail with acknowledgment of receipt (or registered letter), within 72 working hours from receipt of the contested Gift Set.
In the absence of reservations, the product is deemed delivered in good condition and cannot be the subject of any subsequent dispute with Travel Stadium.
7.2: TRAVEL STADIUM ERROR
The Customer must formulate by letter or email ("Help" section of the Site), within 72 working hours from receipt of the order, any error relating to the Boxes ordered.
Any complaint relating to the Gift Sets not made in the rules of this article and within the time limits cannot be taken into account and will release Travel Stadium from any liability vis-à-vis the Customer.
The transfer of ownership and risks will take place at the time of delivery of the Gift Set(s) to the Customer.
The Gift Sets have a limited period of validity specified on their packaging and on the website.
Any other request for information and details regarding, in particular, the purchase, refund, exchange, operation of the Gift Sets, must be addressed to Travel Stadium:
The Website https://www.wonderbox-connect.com/ is regularly declared to the CNIL under the registration number mkf0653083b.
Concerned about the respect of the private life of the user and the protection of the information which is transmitted to him, Travel Stadium respects the legislation in force as regards protection of the private life.
Travel Stadium informs you that it will be required to collect the necessary personal data concerning you when placing your order, when requesting verification of the validity of your Gift Set.
By purchasing the box, I agree that my data will be kept by Wonderbox Connect for the sole purpose of allowing the proper monitoring of my order, as well as that my data will be used anonymously for statistical purposes (geographical origin, age , etc...).
11.1: COOKIES
The User is informed that the site uses cookies designed to be used only by Travel Stadium.
At each connection to the site, cookies make it possible, for example, to record the following information: the type and version of the User's browser, the dates and times of the visit, the history and content of orders, including in the event of purchase not finalized.
Thus, during his next connections, the User no longer needs to enter certain information again.
To benefit from all of the Site's functionalities, it is therefore preferable that the User configure his Internet browser (for example Internet Explorer, Mozilla Firefox, Safari.) so that it accepts cookies.
However, the User may oppose the registration of these cookies. Indeed, most Internet browsers allow you to configure the Internet and security options or the User's preferences in order to refuse or deactivate cookies, or even to obtain a message which will notify the User of the sending of Cookies.
Travel Stadium acts as a business provider or intermediary (depending on the contractual relationship with the partner) by offering Customers Gift sets, allowing them to benefit from a service offered and performed by one of the Partners, selected by Travel Stadium.
Travel Stadium's liability is therefore limited to that of business provider for the sale of vouchers.
In accordance with Article L. 217-4 of the Consumer Code, Travel Stadium undertakes to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. Travel Stadium is also liable for lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
When acting as a legal guarantee of conformity, the consumer:
The legal guarantee of conformity applies independently of any commercial guarantee granted.
The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, he can choose between the resolution of the sale or a reduction of the selling price. in accordance with article 1644 of the civil code.
Travel Stadium has taken out civil and professional liability insurance with well-known insurance which covers in particular the pecuniary consequences which may be the responsibility of the insured due to bodily, material and immaterial damage caused to the Beneficiary as a result of faults, errors of fact or by law, omissions or negligence committed during its activity as a gift set issuer.
The elements making up the gift sets, in particular in the form of texts, photographs, images, icons, logos, are the full and exclusive property of Travel Stadium. It is strictly forbidden to reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or to exploit in any way whatsoever, all or part of the elements mentioned in preceding paragraph without the prior written authorization of Travel Stadium.
The fact that Travel Stadium does not avail itself at a given time of one of the clauses of these General Terms and Conditions of Sale cannot be interpreted as a waiver, on the part of Travel Stadium, to subsequently avail itself of any of the said conditions.
In the event that one of these provisions should be declared null or deemed unwritten, the validity of the other provisions of the General Terms and Conditions of Sale will not be called into question.
The law governing these General Terms and Conditions of Sale and the contract concluded when ordering a Gift Set is French law for all disputes relating, in particular, to their validity, interpretation, execution or termination.
The competent court in the event of a dispute will be that of the place of residence of the defendant or, at the choice of the plaintiff, of the place of actual delivery of the Product.
It is recalled that you have the possibility, in the event of a dispute, of a mediation procedure, in accordance with the provisions of articles L. 211-3 and L. 612-1 and following of the consumer code.